This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service purchased through the Platform.

1. Cancellation Policy

• Cancellation requests will only be considered if made within 2 days of placing the order.
• Cancellation may not be accepted if:
  • the order has been communicated to the seller/merchant;
  • the shipping process has been initiated; or
  • the product is out for delivery.
• In such cases, you may reject the product at the doorstep.

2. Non-Cancellable Items

• EcomBridge Solutions does not accept cancellation requests for perishable items such as:
  • flowers;
  • eatables; and similar products.
• However, a refund or replacement may be considered if the delivered product is of poor quality.

3. Damaged / Defective Products

• If you receive a damaged or defective item, report it to customer service within 2 days of delivery.
• The request will be processed after verification by the seller/merchant.

4. Product Not as Expected

• If the product received is not as shown on the website or does not meet expectations, notify customer service within 2 days of receipt.
• The customer service team will review and take an appropriate decision.

5. Manufacturer Warranty

• For products covered under manufacturer warranty, please contact the manufacturer directly.

6. Refund Processing

• If a refund is approved by EcomBridge Solutions, it will be processed within 7 days.

7. Support

• For any refund or cancellation request, please contact customer support through the details provided on the Platform.