Last updated: 27/03/2026

This Privacy Policy explains how EcomBridge Solutions and its affiliates (collectively, “EcomBridge Solutions,” “we,” “our,” or “us”) collect, use, store, protect, and share your personal information when you use our website at https://panel.ecombridgesolutions.in/ (the “Platform”).

By visiting or using the Platform, or by providing your information to us, you agree to this Privacy Policy, our Terms of Use, and any applicable service-specific terms. If you do not agree with this Privacy Policy, please do not use the Platform.

Please note:

  • Certain parts of the Platform may be accessible without registration.
  • Our services are intended for users in India.
  • Your personal data will primarily be collected, stored, and processed in India in accordance with applicable Indian laws.

1. Information We Collect

We may collect the following categories of personal information when you use our Platform, create an account, contact us, make transactions, or otherwise interact with us:

a. Information you provide directly

  • Full name
  • Date of birth
  • Postal address
  • Phone or mobile number
  • Email address
  • Login or account details
  • Identity or address proof submitted by you
  • Information shared through customer support, complaints, or account requests

b. Sensitive personal data or information

Where permitted by law and with your consent, we may collect sensitive personal data, including:

  • Bank account details
  • Credit card, debit card, or other payment instrument details
  • Biometric or facial information, or other physiological information, only where required to enable specific Platform features that you choose to use

c. Transaction and usage information

We may collect information related to:

  • Orders, payments, refunds, and transaction history
  • Your interactions with the Platform
  • Preferences, interests, and behavior on the Platform
  • Device, log, and technical information necessary for operating and securing the Platform

d. Information from third parties

We may receive information about your transactions or activity from third-party business partners, payment providers, logistics partners, or service providers. Where a third party collects information directly from you, their privacy policy will apply to that collection.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To create and manage your account
  • To provide the services and features you request
  • To process transactions and facilitate order fulfillment
  • To support sellers, partners, payment providers, and logistics providers in delivering services to you
  • To improve Platform performance, usability, and customer experience
  • To respond to queries, complaints, and disputes
  • To troubleshoot technical problems
  • To detect, prevent, and investigate fraud, abuse, unauthorized activity, and other illegal acts
  • To enforce our Terms of Use and other contractual rights
  • To conduct analytics, research, surveys, and service improvement activities
  • To send service-related communications
  • To send marketing or promotional communications, where permitted by law, with an option for you to opt out
  • To comply with legal or regulatory obligations

If you choose not to provide certain information or permissions, some Platform features or services may not be available to you.

3. Cookies and Similar Technologies

We use cookies and similar technologies to support the functioning of the Platform and improve your experience.

Cookies may be used for the following purposes:

  • Keeping you signed in and maintaining session security
  • Remembering user preferences and settings
  • Understanding user behavior and improving website performance
  • Measuring the effectiveness of campaigns and communications
  • Preventing fraud and enhancing Platform security

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Platform.

4. How We Share Your Information

We may share your personal information only where necessary and for legitimate business or legal purposes, including with:

a. Group companies and affiliates

We may share information within our group entities, affiliates, or related corporate entities to provide services, improve operations, and offer products or services, subject to applicable law.

b. Service providers and business partners

We may share information with third parties such as:

  • Sellers and vendors
  • Logistics and delivery partners
  • Payment processors and prepaid payment instrument issuers
  • Reward program partners
  • Technology service providers
  • Customer support providers
  • Marketing and advertising partners

These parties may access information only as necessary to perform services for us or for you, subject to contractual and legal safeguards where applicable.

c. Legal and regulatory disclosures

We may disclose information to government authorities, regulators, law enforcement agencies, courts, or other authorized bodies where required by law, legal process, or to protect our rights, users, or the public.

d. Fraud prevention and rights protection

We may share information where reasonably necessary to:

  • Prevent or investigate fraud or illegal activity
  • Enforce our Terms of Use or policies
  • Respond to claims relating to rights violations
  • Protect the safety, rights, and property of users, third parties, or the public

We do not sell your personal information.

5. Data Storage, Security, and Protection

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our security practices may include:

  • Secure servers and access controls
  • Internal security procedures and monitoring
  • Restricted access to personal information
  • Reasonable safeguards for payment and account-related data

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account login credentials and password.

6. Data Retention and Deletion

We retain personal information only for as long as necessary for the purpose for which it was collected, or as required by applicable law.

You may request deletion of your account by using the relevant settings on the Platform or by contacting us using the details below. Please note:

  • Deleting your account may permanently remove access to your account and associated information
  • We may refuse or delay deletion where required to address pending grievances, claims, shipments, fraud prevention, compliance obligations, or other legitimate business needs
  • We may retain certain data in anonymized form for analytics, research, or record-keeping purposes

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct, update, or rectify inaccurate information
  • Request account deletion, subject to legal and operational requirements
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications

You may exercise certain rights directly through your account settings or by contacting us.

8. Consent and Choice

By using the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal information in accordance with this Privacy Policy.

If you provide us with personal information relating to another person, you confirm that you are authorized to do so and that you permit us to process that information in accordance with this Privacy Policy.

You may withdraw consent previously given by contacting the Grievance Officer using the contact details below and mentioning: “Withdrawal of consent for processing personal data.” We may verify your request before acting on it.

Please note that withdrawal of consent will not apply retrospectively and may affect our ability to provide certain services where that information is necessary.

9. Third-Party Services

The Platform may involve third-party service providers or business partners. Where a third party collects your personal information directly, their own privacy policy and practices will govern that collection. We are not responsible for the privacy practices or policies of such third parties, and we encourage you to review them before sharing your information.

10. Fraud Awareness

If you receive an email, phone call, or message from any person claiming to represent EcomBridge Solutions and requesting confidential details such as card PINs, net banking passwords, OTPs, or mobile banking credentials, do not share such information.

If you believe you have disclosed such information, please immediately contact the relevant law enforcement authority and notify us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised Last updated date. Where required by law, we may also notify you of material changes by appropriate means.

12. Contact Details / Grievance Officer

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact:

Grievance Officer: Vyom Goswami
Designation: Manager
Office Name: EcomBridge Solutions
Company Name and Address: VN Digital Services, A401 Sagar Residency, Mavdi Bypass Road, Near Sanskar City, Mavdi, Rajkot
Phone: 9067777767
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

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